Kelly Dickson

A consumer whitegoods rental business was raided by ASIC for suspected breaches of the National Consumer Credit Code. The business was facing prosecution and significant fines, and the Director was personally facing jail time. Kelly developed a strategy to bring the business into full compliance by preparing the required documentation and conducting practical training for staff. Through extensive negotiation, Kelly successfully demonstrated to ASIC the breaches were inadvertent. The client was grateful to have a strong advocate in Kelly, and it goes without saying the Director was immensely relieved to avoid jail time and fines. In a final positive result, ASIC was so impressed with the content of the compliance documentation developed by Kelly for the business, it used the documentation as a yardstick to measure the level of compliance of others.

A national bedding and furniture retailer discovered it had sold furniture which failed to comply with mandatory safety standards. Kelly developed a targeted recall strategy, designed to quickly recall the affected products from stores and customers’ homes nationally. The strategy also managed the publicity and reputational risk surrounding the potential danger presented by the non-compliant products. Kelly was able to seamlessly integrate the strict, legal requirements of the recall process with the client’s real life and commercial imperatives. The recall strategy was rolled out successfully, with minimal fuss and little intervention by the Regulator.

Over more than 12 years Kelly has developed a longstanding relationship with this key agricultural buying group and its member base. Kelly has been integral in adding value to members and the group by preparing template trading documentation for members, conducting Consumer Law compliance training, running PPS workshops and speaking at a number of their annual conferences.